TERMS AND CONDITIONS
Our customer service staff will send out a confirmation message via telephone/sms/email. This message will be sent at least 24 hours before hand.
CREDIT CARD NUMBER
To accommodate your desired appointment, a credit card number will be required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. You will not be charged unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be given an extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment of the full service.
We recommend that you arrive at least 10 minutes prior to your first scheduled appointment. This will allow ample time for you to check-in, to fill out a client profile necessary to tailor our services to your personal needs.
Prices are subject to change without notice and may vary depending on occupancy and time of year. It is the customer’s responsibility to verify if our prices have changed when coming for an appointment. Aqua Spa Lyne Giroux will not be notifying customers that have already booked their appointments prior to the price increase.
Gift cards do not have an expiration date. They are non-refundable and has no cash value. Please note that all gift cards will not be replaced if lost, stolen or destroyed. The current balance of gift cards can be obtained in store. If you use this gift card for services more than 1 year after its date of issuance and that the price for said services is higher at the time of use than the price at the time of issuance, the difference between those two prices could be claimed from you.
Aqua Spa Lyne Giroux is a proud partner of Wayspa. Wayspa cards can be used as a method of payment on all services and products at regular price available in store. Please note that Wayspa cards cannot be applied on any discounted services or products (including all spa packages), cannot be combined with any other promotional offers and are not applicable on our online store or for phone purchases. Wayspa cards also cannot be used to purchase Aqua Spa gift cards. It is also not possible to exchange Wayspa cards for a credit on your customer account – only the balance left on your Wayspa card can be added to your account. Clients must have their Wayspa cards in their possession at the moment of their appointment. If you have purchased cards that were sent electronically, you must print a paper copy and bring it with you at the moment of your appointment. It will not be possible to print the cards in store.