COVID-19 PROTOCOLS

Click here to view the protocols in place to ensure your protection

Cancellation

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies.  You can modify or cancel a reservation no later than 24 hours before your treatment by contacting us by phone at 514-626-8201 or by email at booking@aquaspalg.com, otherwise you will be charged a fee equal to 50% of the value of your treatment.  If you do not attend your appointment without notice or cancel the day of your appointment, the full price of your treatment will be charged to your credit card.

Group reservations: May only be cancelled or modified 48 hours before the treatment time.  A cost equal to the full price of the service will be incurred by those who miss appointments and fail to cancel or reschedule within 48 hours.

We recognize that the time of our clients and our therapists is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our therapists function on an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our therapist for their time as well as make up for the lost revenue.

Confirmation

Our customer service staff will send out a confirmation message via telephone/sms/email. This message will be sent at least 24 hours before hand.

Credit Card Number

To accommodate your desired appointment, a credit card number will be required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. You will not be charged unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Lateness

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be given an extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment of the full service.

We recommend that you arrive at least 10 minutes prior to your first scheduled appointment. This will allow ample time for you to check-in, to fill out a client profile necessary to tailor our services to your personal needs.

Prices

Prices are subject to change without notice and may vary depending on occupancy and time of year.  It is the customer’s responsibility to verify if our prices have changed when coming for an appointment.  Aqua Spa Lyne Giroux will not be notifying customers that have already booked their appointments prior to the price increase.

Gift cards

Gift cards do not have an expiration date. They are non-refundable and has no cash value.  Please note that all gift cards will not be replaced if lost, stolen or destroyed.   The current balance of gift cards can be obtained in store.  If you use this gift card for services more than 1 year after its date of issuance and that the price for said services is higher at the time of use than the price at the time of issuance, the difference between those two prices could be claimed from you.